terms and conditions

Thank you for placing your order with JOTA-KENA Pty Ltd (Reg no 2015/338450/07). By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any part of these Terms and Conditions, please contact us in person or email us at: customercare@jotakena.com before placing an order with us. In short, we want to do everything we can to have you completely satisfied after your interaction with us. We believe in good, old-fashioned customer service and will endeavour to maintain this in all our dealings with you, our valued customer. Everything below is a legal guideline, but our main focus and desire is to have you delighted both with our product and with our service! These Terms and Conditions and your use of our website are governed by and construed in accordance with the laws of the Republic of South Africa. The parties hereby submit to the non-exclusive jurisdiction courts of South Africa. This website and our Terms and Conditions have been designed for use within the Republic of South Africa and under SA law. Whilst we are happy to consider requests for products and enquiries from outside South Africa, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside South Africa complies with any applicable non-SA laws or regulations. A contract between the customer and Jota-Kena Pty Ltd for the sale of our products will only exist once an order has been accepted, processed, and paid in full. Prices and availability of goods are subject to change without notice.

Your Right to Change or Cancel an Order
Changes to an order may be made within 24 hours of order confirmation, thereafter no changes will be allowed. For customized denim orders, every amended Order Form replaces and supersedes previous Order Forms. You are entitled to a full refund and order cancellation, provided that: you cancel your order within 24 hours of order confirmation and submit a written confirmation of cancellation to customercare@jotakena.com. We regretfully do not accept order cancellations after 24 hours of order confirmation.

Returns Policy
If you ordered the wrong size or are not entirely delighted with the items that you have chosen, please send an email to customercare@jotakena.com within 7 days of receipt and we will be in contact to resolve the issue. (Note: we expect products returned to be complete, in perfect condition, unused, and with the original label and packaging). For custom-made denim jackets, we regretfully do no returns or refunds.

Refunds & Promotions
When returning an item that was on promotion or taking advantage of a discount voucher, the refund price will be the price you paid.

Shipping & Handling
Upon completion of your order, our team will get to work on your garment (allow 2-4 weeks production on non-embroidered items and 4-6 weeks for bespoke/ embroidered items). When your garment is complete, our courier service will be notified and your parcel dispatched within 1 working day. Once the courier has collected your parcel from our studio, you will be notified via email and receive a waybill number which will also serve as your tracking number. Please quote this number if you have any questions regarding your purchase. Delivery time from the time of dispatch should not exceed 5 working days within South Africa. Approximate delivery time for products shipped outside South Africa is 5 – 10 working days. All purchases will be delivered free within the borders of South Africa. All international orders (parcels to be dispatched outside the borders of South Africa) will be charged based on the country given on your shipping address and the shipping cost will automatically be added to your order as you proceed to checkout. Please note that any delivery to a country outside South Africa may attract import duties/taxes which are outside our control and may significantly increase the cost of the order.

Payment and Taxes
We accept payment online (EFT or Instant EFT via the website) or by credit or debit card. We currently accept Visa and Mastercard. All transactions are shown in South African Rand (ZAR). All prices quoted on this website are accurate at the time of publication and are quoted in South African Rand (ZAR) and are inclusive of SA sales tax (VAT) at the current rate. The current rate of VAT is 15%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Our Guarantee to You
We endeavour to display through this website, all items in our current range. All dates quoted for delivery are estimated delivery dates only, and may therefore be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date of delivery. All orders received are subject to fabric availability. In the case of any other eventualities, these will be communicated to you by us via email.

Conformity of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Disclaimer & Limitations of Liability
To the fullest extent permitted by law, and save as provided above, neither Jota-Kena Pty Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Jota-Kena Pty Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you. “The limitations of liability in these conditions shall apply equally for the benefit of Jota- Kena Pty Ltd and any other associated company of Jota-Kena Pty Ltd as if references to Jota- Kena Pty Ltd included references to each such associated company.” While Jota-Kena Pty Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness, and Jota-Kena Pty Ltd will not be responsible for any errors or omissions, or for the results arising from the use of such information. While Jota-Kena Pty Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Jota-Kena Pty Ltd will also not be responsible nor liable for your use of any other websites which you may access via links within this website. Jota-Kena Pty Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Jota-Kena Pty Ltd. The entire liability of Jota-Kena Pty Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. Jota-Kena Pty Ltd will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Jota-Kena Pty Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Jota-Kena Pty Ltd. No person who is not a party to these terms and conditions shall have any rights thereto.

Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, written text and other materials) are the property of Jota-Kena Pty Ltd, or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction or incorporation into any other work or part or all of the material available on this website in any form is prohibited save that you may: copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Jota-Kena Pty Ltd. The copy, print or download of the material on this site for the purpose of sending to individual third parties for their personal information is permitted, provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and are to be complied with. Our Company Registration Number is 2015/338450/07.

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